How do I start a return or exchange?Updated 2 days ago
Returns are easier than ever! We now offer two options for sending back your return or exchange:
RETURNS
You may create your return label through the returns portal here.
If you purchased order protection for $5.98 at the time of checkout, there will be no cost to return your items. Simply submit the return for store credit, exchange or refund, and receive a prepaid return label. If you did not opt for this coverage, you will be able to purchase a shipping label through the portal.
Simply pack up your returned items and affix the prepaid return label on the outside of your package. Then, drop off your return to your local UPS pickup location.
Once we receive and inspect your returned items, we will refund your original method of payment and notify you by email. If your return does not meet our policy, you will be notified by our team.
Please allow 5-10 days for your returned items to reach us for inspection and another 4-6 days for your refund to be processed.
EXCHANGES
We offer one exchange per order for eligible items, and customers can choose between a standard and instant exchange. With a standard exchange, your new item will ship once the original item is returned back to us. With an instant exchange, your new order will be created immediately after putting down a $1 refundable deposit. For both exchange options, a return label is provided. Please note for standard exchanges, the new item is not reserved until your return is delivered, and the new exchange order is created.
FINAL SALE ITEMS
Please note final sale items cannot be returned or exchanged.
RETURN & EXCHANGE CONDITIONS
All products must be returned with their original packaging, and with the return label provided by Myles Apparel in order to be processed. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued. We reserve the right to refuse your return or change the return fee if the product shows signs of wear, has been altered in any way, or if your account has been flagged for return abuse.