How do I start a return or exchange?Updated 10 days ago

Returns are easier than ever! We now offer two options for sending back your return or exchange:

RETURNS

You may create your return label through the returns portal here.

If you purchased order protection through Re:do at the time of checkout, there will be no cost to return your items for store credit or exchange. Simply submit the return for store credit or exchange and receive a prepaid return label through the portal. If you did not opt for this coverage or you are seeking a refund, you will be able to purchase a shipping label through the portal.

Important note: Please include the packing slip that’s attached to the shipping label with your return. Once the return label is created, you will have 7 days to drop your package off with UPS. After those 7 days, the return label will expire.

Simply pack up your returned items and affix the prepaid return label on the outside of your package. Then, drop off your return to your local UPS pickup location. Re:do also offers a pickup option for an additional cost.

Once we receive and inspect your returned items, we will refund your original method of payment and notify you by email. If your return does not meet our policy, you will be notified by our team.

Please allow 5-10 days for your returned items to reach us for inspection and another 4-6 days for your refund to be processed.

EXCHANGES

For U.S. Orders, you can exchange for the same item in a different size or color by entering your order number and zip code in the returns portal here and following the directions.

We cannot automatically process an exchange for a different style at this time. We recommend you submit a free return for store credit, and we will email you a gift card you can use to place an order for the new item you want. If you’d like assistance, please send us an email at [email protected] or a note through the chat window at the bottom right corner of our website. We’d be happy to help you get what you’re looking for.